Refund Policy
Privacy Policy – Chic2Design
Effective Date: Feb 2026
At Chic2Design, each item is thoughtfully created, many of which are customized and made-to-order. We take pride in delivering high-quality products and meaningful creative experiences. Please review our refund policy carefully before making a purchase.
Refund Policy - the basics
Customized & Personalized Products
1.) Because our candles, journals, and creative products are often customized or personalized:
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All custom and personalized orders are final sale.
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We do not offer refunds, returns, or exchanges for customized items once production has begun.
If there is an error on our part (such as incorrect customization or a damaged item), please contact us within 7 days of delivery with photos and order details so we can resolve the issue.
Non-Customized Products
2.) For non-customized items:
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Returns may be accepted within 14 days of delivery.
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Items must be unused, in original condition, and in original packaging.
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Customers are responsible for return shipping costs.
Once the returned item is received and inspected, a refund will be issued to the original payment method.
Digital Products
3.)All digital products, including downloadable content and digital journals:
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Are non-refundable and non-returnable due to the nature of digital delivery.
Cancellations
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Orders may be canceled within 24 hours of purchase unless the order has already entered production.
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Once production begins, cancellations are not accepted.
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Refund Processing
Approved refunds will be processed within 5–10 business days after inspection and approval. Processing time may vary depending on your financial institution.
Contact Information
For refund or return inquiries, please contact:
Chic2Design
Email: chic2design@mail.com